Frequently ASKED
Questions

Your member account can be managed through either PlayMetric's web or mobile applications. PlayMetrics is youth soccer's first all-in-one Club Operating System, unifying your entire club management workflow in one easy-to-manage hub. JUSC will be utilizing 

Managing PlayMetrics Account

• Using PlayMetrics as a Parent or Player

• Registering Via Club Registration Link

• Adding additional Family Contacts to your account

• Setting Communication preferences

• Registering for a Second Club (As a Parent)

• How to Add a Player (Player Contacts)

• How do I view my Team Calendar?

• How do I sync my Team Calendar with my personal Calendar?

Login & Access

• How do I reset my PlayMetrics account password?

• How do I change my PlayMetrics password?

• How do I Switch Between Accounts/Roles?

• Troubleshooting Login Issues on the PlayMetrics App

• How to Remove a Family Contact on a Player

• Merging Multiple PlayMetrics Accounts Under a Single Email

• How do I change my PlayMetrics account email address?

• How do I Change a Player's Account Owner (as a Parent)?

PlayMetrics App

• Adding the PlayMetrics app to your mobile device

• Troubleshooting PlayMetrics App Freezes and Errors

• How do I Sync my Team Calendar on an Android Device?

• How do I fix a Network Error When Using the PlayMetrics App?

New PlayMetrics Mobile App now supports Account Management.  The PlayMetrics Mobile App is available on the Apple Apps Store or Google Play.  Once you have installed the app on your phone log in with the same credentials used for registration.

Additional Assistance

For additional help, you may contact PlayMetrics directly or submit your support request.

• Contact PlayMetrics Support Here

Email Communication

JUSC uses PlayMetrics to facilitate email communication to families with children registered in our programs for club-wide communications based on the email associated with your profile.  Team coaches will also be provided emails of parents and guardians.

Mobile App

To further facilitate communication at the club and team level, we highly encourage you to add the PlayMetrics Mobile App is available on the Apple Apps Store or Google Play.  Once you have installed the app on your phone, log in with the same credentials used for registration.

Social Media

We also post relevant club information on our social media accounts, which you are invited to follow: Facebook, Twitter, and Instagram.

If you have a special team placement request, please let us know when registering your child to play soccer or contact us.  You may request your child play on the same team as a friend and/or ask to placed on a specific volunteer coach's team.  However, you must complete registration before any special team request is considered.  Registering early helps, special team placement requests are more difficult to honor as team rosters fill up.  While we will do our best to honor requests made, we cannot guarantee they can be fulfilled. 

NEW: Per U.S. Soccer requirements, in Fall 2026 & Spring 2027, all age groups are based on the calendar year in which your child was born from/to. Age Group Calcualtor

• U4 - Aug 1, 2022 to Jul 31, 2023

• U5 - Aug 1, 2021 to Jul 31, 2022

• U6 - Aug 1, 2020 to Jul 31, 2021

• U7 - Aug 1, 2019 to Jul 31, 2020

• U8 - Aug 1, 2018 to Jul 31, 2019

• U9 - Aug 1, 2017 to Jul 31, 2018

• U10 - Aug 1, 2016 to Jul 31, 2017

• U11 - Aug 1, 2015 to Jul 31, 2016

• U12 - Aug 1, 2014 to Jul 31, 2015

• U13 - Aug 1, 2013 to Jul 31, 2014

• U14 - Aug 1, 2012 to Jul 31, 2013

• U15 - Aug 1, 2011 to Jul 31, 2012

• U16 - Aug 1, 2010 to Jul 31, 2011

• U17 - Aug 1, 2009 to Jul 31, 2010

• U18 - Aug 1, 2008 to Jul 31, 2009

• U19 - Aug 1, 2007 to Jul 31, 2008

To facilitate player development and provide a positive experience, we highly recommend your child play within their true age group based on their birth year.   However, we understand there may be instances where a child's maturity, athleticism, and soccer technical skills support playing with and against older players, in longer games and training sessions, and on bigger fields.    If you believe your child would benefit from playing in an older age group, please contact us.  While we are considering your request, please register your child in the age group associated with their birth year AND complete the PlayUP waiver during the registration process.

Except for 4U Little Kicks participants, all players are required to purchase Johnston Urbandale Soccer Club approved uniforms to wear during games.  4U Little Kicks participants will be provided a JUSC shirt to wear during the sessions.  More details on what uniforms are required (including how to order) for your child's age group, and other needed and allowable equipment are available on the Uniform & Equipment page. 

Training sessions for 7U-8U Discovery, and 9U-19U recreational teams will be scheduled by your child's team's coach.  Generally, training sessions will begin two weeks prior to your child's first weekend of games.  We encourage coaches to let parents know days and times for training as soon as possible.  They are also encouraged to find times that work for the player's families.

Game schedules are generally published one to two weeks before the first weekend of games. 

Game schedules are accessible through the PlayMetrics web application or via the mobile App using your login credentials used for registration.  The PlayMetrics Mobile App is available on the Apple Apps Store or Google Play.

See Program Details for general game times:

• 4U-8U Developmental

• 9U-19U Recreational

• 9U-10U Academy

Incidents of unsportsmanlike or unethical conduct, arrests for a felony or violent crime, violations of club policy, behaviors that put youth at risk, or abuse involving our players, coaches, referees, officials, volunteers, parents or spectators can be reported to the club using the following form.

Report Misconduct to Club